Technical support

Get the technical support you need

We stand behind our products

What’s a key difference between LYCRA® fiber products and generic spandex (elastane)? Unmatched technical support provided by scientists who are experts in their fields.

Our team has expertise in all types of fibers, fabric processes and equipment, as well as every step of the production process—from yarns to finished garments.

Whether you’re a small mill serviced by a distributor, or a large mill buying yarn directly from The LYCRA Company, you’ll always have access to technical experts with the know-how you need to optimize production and resolve issues.

Best of all, our technical support isn’t reserved for new customers. It’s available to all customers, and it’s one of the many advantages of working with us.

  • 100+
    PhDs provide technical support
  • 1,500+
    years of collective industry experience
  • 4
    global R&D labs service every region

Leverage technical expertise

If you need technical support, our team of trained LYCRA® fiber distributors will work with you to find a solution.

Our experts can also help you derive maximum value from LYCRA® fiber products by:

  • Presenting consumer insights and new products
  • Guiding you to the best fibers to meet your needs
  • Assisting with on-site implementation and offering detailed technical training
  • Providing recommendations ranging from yarn storage and fabrication to wet processing
  • Working with you to maximize fabric performance, hand-feel, and appearance
  • Helping you optimize your manufacturing speed and efficiency and minimize material wastage and downtime
  • Determining the root cause of fabric issues through yarn, fabric, and garment analysis, and then engineering a clear path forward

Want to strengthen your business and stay ahead of the competition? Learn about our innovation process.

Explore innovation

Expertise

Testimonial

Voice of the Expert

“We utilize one single global quality system to ensure consistency of production and LYCRA® brand product, regardless of your region or supply source. This is made possible by a computerized Distributed Control System that has all key parameters defined, monitored and controlled in real time.”

Seamus Mc Intyre

EMEA Technical Director

The LYCRA Company

You are in good hands

At The LYCRA Company, our motto is always do the right thing all the time. When you work with us, you’ll enjoy the peace of mind that comes from working with an ethical business that doesn’t cut corners or sacrifice legal or regulatory requirements.

Code of Conduct

Learn how we operate and how our employees conduct business around the world.

Environment, Health and Safety (EHS)

The LYCRA Company manages its businesses and operations in a manner that protects the environment and the health and safety of employees, customers, contractors and the community, while fully complying with applicable laws and regulations.

Sustainability

Explore Planet Agenda, our sustainability framework that touches every aspect of our business. Its three pillars include: corporate responsibility, manufacturing excellence and sustainable products.

Third-Party Certifications

Download third-party certifications, including:

  • Standard by 100 OEKO-TEX Certificate
  • Gold level material health certificate (Cradle to Cradle)
  • ISO 9001: 2015 Certificate
  • ISO 14001: 2015 Certificate

Resources and documentation

Visit the LYCRA ONE™ MARKETPLACE to view and download the following helpful documents and resources.

  • Product information sheets
  • LYCRA® fiber fabric quality standards
  • Guidelines for best practices
  • Product testing performance standards
Start exploring
Team conversation at the Paulinia manufacturing site_The LYCRA Company

Team conversation at the Paulinia manfacturing site The LYCRA Company